
Everything you need to know right at your finger tips...
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'Over 97% of our clients pay on time (or before a due date) which is fantastic and allows us to continue to charge competitive rates for our services.'
We believe in fairness and the majority should not pay higher fees for the small minority who try not to pay.
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We trust everybody to do the right thing and never pass on any recovery costs to those that pay or build them into our fee proposals.
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How our invoicing works?

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We issue our invoice.
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You have 14 days to make payment - (Any query's please let us know during this time. We are here to help.)
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Payments Accepted:
- BACS - (Free of surcharges)
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- Credit / Debit Card (Including rewards)*
(*1.5% fee applies to all credit and debit cards.)
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Need more time?
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Select Klarna on the invoice and spread the cost with 0% interest.**
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(**Subject to eligibility. T&Cs apply. Credit agreement between Klarna (Provider) and Client (User) It is important to make repayments on time. Failure to make payment can affect your credit rating and can result in a CCJ).
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04
Payment done!

Need time to pay?
We know that with the best intentions sometimes things slip..
(that's why we offer 48hrs interest and surcharge free period from our due dates) allowing you to get your house in order.​
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If you need more time to pay it is important to speak to us in advance of your due date as once the debt has been passed to our collections partners we have no control over that process. Our collections partners will work with you proactively to secure payment.
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We accept all credit and debit cards including Amex 1.5% service charge applies.
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Need to spread the balance over 3 months?
We offer 0% finance through our partners with Klarna. Terms and conditions apply. Subject to Status.
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From the 1st January 2026 we no longer provide informal credit agreements.
All credit agreements have to processed by our approved finance partners, All agreements have to be approved prior to due dates.

Noughty
& Nice
Spread the cost of our services with our credit partners with 3 months free interest*
*Terms & Conditions apply. Subject to reference and credit application. ICI Development Group Ltd is an introducer and not a lender. This is a credit agreement between you and the lender. Default payments will significantly affect your credit rating and result in further action.

Need to spread the cost?
We know life happens and if you need more time to pay its important you get in touch with us before the deadline.
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From the 1st January 2026 all pay monthly options will ONLY be processed by our payment partner Klarna where you can spread the cost of your outstanding balance.
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We will not process any pay monthly options in any other format from this date including any informal agreements in place.
Pay monthly plans are subject to eligibility and credit screening by our suppliers. It is important to ensure that you make payments on time to avoid any penalties including damage to your credit rating and CCJs.
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To use this service click the Klarna link on the Xero invoice to apply online.
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*Please note this will be a credit agreement between you and Klarna. Failure to make payments on time can result in damage to your credit rating and result in a CCJ. It is important to read Klarna's T&Cs prior to entering into any contract with them. Terms and conditions apply. Subject to status and eligibility criteria.

OUR BANK DETAILS WILL NOT CHANGE.
If you are in any doubt of our correct bank details please email or speak to the consultant involved with your project directly.
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If you have been contacted in anyway that our details have changed please let us know so we can inform the relevant authorities.
We have no liability for any funds that have been paid to an incorrect account.​
Non payment or no approved payment plan through our selected partners? (post 48hrs due date)
From 1st January 2026 we no longer accept informal credit agreements or requests.

How our collections colleagues work?
After 7 days from the due date our Collections team will be in touch to discuss, arrange and collect payment (including late payment statutory surcharges (min £170.00 +VAT) and daily interest).
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We have partnered with Darcey & Quigley to process all of our collections and assisting customers with any overdue debts or outstanding balances.
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As global specialists in financial services they are ISO Accredited and regulated by the Chartered Institute of Credit Management.
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Our colleagues will always treat you with politeness, respect and the highest levels of professionalism at every stage.
Our specialists will work with you to secure payment and advise on any necessary steps and any implications you need to be aware of in accordance with UK Law and regulatory practices.
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They have the rights to undertake their duties without any form of abuse this includes verbal, swearing, harassment, racism, defamation, derogatory comments, threats whether physical or verbal .
To ensure the high standards and conduct we expect are maintained all communication with our colleagues are strictly recorded.
Where issues surrounding behavior and conduct arise from either parties we have a 0% tolerance policy in place and we will always push for maximum prosecution to the full extent of the law.
(penalties for inappropriate behavior and conduct can result in a custodial sentence and unlimited fine.)
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97% pay on time.
For the 3% who (deliberately) choose not too...
(sorry fee evaders we are closing in..)
From the 1st January 2026. This applies to all contracts.
We believe in fairness and the majority should not pay higher fees for the small minority who choose not to.
Our policies are designed to assist customers with compliance and close down on those who actively and deliberately try to avoid paying.
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We will charge late payment surcharges on any over due balances post 48hrs of the original due date.
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This means if your due date is the 14th of a month you will be charged surcharges from the 17th of the month.
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(In essence 2 extra days free!)
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Our surcharges will start from £175.00 - £350.00 + VAT plus daily interest.
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Interest is charged at 8% plus inflation.
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These charges will automatically be credited to your statement.
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7 + days past the due date the debt is passed to our recovery specialists.
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14+ days past the original due date a Small Claims Court application will be submitted automatically.
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​For court applications our legal partners will also serve where appropriate statutory demands and winding up petitions.
Where applicable we will apply for charging orders on property to secure payments and or personal guarantees.
As per our terms of service all legal and recovery costs in connection with the recovery of the debt are automatically credited to your account and any outstanding balances.
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Our thresholds for serving statutory demands and winding up petitions.
Individuals - Any balance over £5,000.00 +
Companies - Any balance over £750.00 +
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Balances include outstanding debts, interest, surcharges, legal and recovery fees already incurred at time of court application.

Late Payment & Interest Charges
Its important to ensure balances are paid on time..
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Nobody likes surprises and at ICI Architecture Studio like our glazed facades transparency is key with everything that we do.
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If you don't think you will be able to make your full balance payment on time its important to get in touch prior to the deadline.
You maybe eligible to apply for one of our payment plans through Klarna.​
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After 14 days (post due date) a small claims court application is submitted which may result in a CCJ.
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A CCJ (County Court Judgement) is attached to your credit file for a minimum of 7 years and can affect your ability for financial services including credit cards, loans, mortgages, contracts and any other financial matters.
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As a reminder in accordance with our terms and conditions.
'Should it become necessary for us to appoint Solicitors and/or debt recovery agents to recover any unpaid invoices, you will be liable to pay all costs, fees, disbursements and any other charges including legal fees and costs reasonably incurred by us during the recovery process for any unpaid invoices, regardless of the amount of our claim.'
​You will be liable for but not limited to:
A) Outstanding Balances.
B) Late Payment Surcharges and Interest.
C) Fees from our recovery partners.
D) Court Application Fees including Administration Costs.
E) Our Solicitor & Barrister fees charged from £475.00 per hour + VAT.
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Our legal Partners who act on our behalf:
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Myersons Solicitors
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SAS Daniels
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Freeths LLP
Our collections partner:
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Darcey & Quigley

Your Questions Answered.
You can find answers to our most common questions on our website.
Your Questions Answered
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