ICI Development Group Financial Services
Payments & Collections for ICI Architecture Studio &
APG Alderley Property Group
Changes to our collection processes & Partners.
We are continually looking at ways to enhance our client experience and have now partnered with Darcey Quigley & Co to operate our collections and credit control operations.
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DQ & Co are a multi award winning credit control provider regulated by the Chartered Institute for collection management and are ISO accredited.
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DQ & Co will look after all of our collections and credit operations across our group including processing purchase orders from our suppliers.
Changes we have made.
Important information you need to know.
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1
Card Processing Fees 1.5%
Due to increasing operational costs we now charge a 1.5% card processing fee on all credit and debit card transactions.
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We continue to accept AMEX and Loyalty Credit Card Schemes (John Lewis, Waitrose & Sainsburys)
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Payments made by BACS transfer continue to be FREE of charge.
When making payments by BACS transfer please ensure you enter the reference number on your invoice.
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2
Communication is Key
If you’re in financial difficulty, or worried about making a payment, we may be able to offer you support.
We’ll consider your individual circumstances and try to find a solution that works for you and finds the right outcome for your needs.
Its important to get in touch with us early as possible.
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ICI Development Group charges late payment surcharges and daily interest on over due balances as well as following other industry guidance practices.
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3
Security Measurements
IMPORTANT:
Your Security is important to us.
Please note our Bank Details will never change.
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Want to double check our details for peace of mind?
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Call 01260 602 005 or email:
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Payments@icidevelopmentgroup.com
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Your Questions Answered.
You can find answers to our most common questions on our website.